Protecting critical infrastructure with support services for your secure virtual desktop and business applications in the cloud.


Chose from a variety of annual support contracts to design, build and support Citrix infrastructure for your specific business requirements.


Online support documentation covering everything from Citrix Presentation Server 3.0, 4.0, 4.5, XenApp 5.0, 6.0, 6.5, 7.x, XenDesktop, Netscaler & more.


We care about our customers and want to exceed their expectations. Our reputation is based on providing exceptional work quality.

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Phone: 1-800-905-0005

If you need immediate support with your Citrix environment, we can help you no matter where you are. We have top level engineers available to respond to emergencies around the clock. Citrix product support for Windows 2003, 2008 and 2012 servers on Windows & Mac user platforms.

 
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iPhone & iPad
   

Industry Trends Estimated there were 27 Million Remote Home Office Employees in 2015
According to market research in 2015 there were over 27 million employees accessing business resources from a home office. With growing demand for remote workers to be able to work anytime from anywhere, Citrix based technologies can ensure reliable and dependable solutions. Starting in the 1990s Citrix released Windows Server hosted applications with their products named Metaframe, Presentation Server and XenApp. June 2013 saw the release of XenDesktop 7 which not only delivers virtual Windows desktops, but now also incorporates application delivery from Windows based servers, including Windows Server 2012. XenDesktop 7 also supports Windows 8 desktops and tablets; such as iPad and Android devices. Citrix dominates the market and is the most supported product to enable remote access from any device. Figuring out how it all works together for someone that doesn't work with it regularly can be a somewhat daunting task. This is why Citrix Nerds is proud to offer Professional Build Services, where an expert does the work to ensure it'll function flawlessly from the start.

XenDesktop 7.11 - Professional Build Services $1000
If you are an IT professional that would like deploy XenDesktop or upgrade from XenApp to XenDesktop for either Windows Server hosted applications and/or desktops or Windows 7, Windows 8 or Windows 10 virtual desktops then you've come to the right place. For about the cost of a days consulting services and some re-purposed hardware that you already own or new hardware that hasn't been unboxed yet, the core infrastucture can be built and used in the same day. System requirements are a Windows 2008 R2 Server or Windows 2012 R2 Server that's joined to a domain to function as a XenDesktop controller. A basic machine with 50gb disk storage, 8gb+ RAM and dual CPU cores is sufficient. The next decision is if you want to deploy a server hosted system or virtual workstations. For server based, just build a vanilla 2008 R2 or 2012 R2 server, join it to the domain and install all Windows updates. For virtual workstations, just build a vanilla Windows 7 or Windows 8.x or Windows 10 machine, join it to the domain and install all Windows updates. Machines can be physcial or on a hypervisor such as VMware, XenServer or Hyper-V. A 10 user trial license will be used for the build that's good for 30 days and if remote access outside your LAN/WAN is requested then a 5 user Netscaler trial license will be used and you'll need an SSL certificate that we can buy for less than $20.

Enjoy the benefits of getting a new office up and running quickly, centralized desktop management and universal client access from anywhere using any type of device. VDI can reduce barriers to attracting talent since it enables virtual work styles. What used to be called Remote Access is now Cloud Computing and with not too much work your organization can have it's resources configured to be available online and working in the Cloud.

XenApp 6.5 - Professional Build Services $500
XenApp 6.5 was released on the 24th of August 2011 and has proven to be an extremely reliable product on Windows Server 2008 R2. Unlike it's predecessor, it works out of the box without applying any hotfixes. Citrix Nerds has built hundreds of XenApp 6.5 servers since it's release and continues to do so. XenApp 6.5 will still work as an all-in-one product on a single server, that's not even required to be part of a Microsoft Active Directory domain. Our build process is typically completed in two hours. XenApp 6.5 comes with a feature called the Windows 7 Desktop Experience which makes the server desktop look like a Windows 7 desktop, so users don't get confused by the unfamiliar icons next to the start button. XenApp 6.5 works beautiful with Web Interface 5.4 and the free Citrix Secure Gateway 3.3.4. Server hosted applications and desktops can be accessed from Windows, Mac, iPad, iPhone and Android devices. All traffic is encapsulated via SSL on port 443. HDX gives you an almost local Flash animation experience on remote devices, so corporate training Flash video's can be used directly with Citrix.

Netscaler Integration with Web Interface or Storefront for XenApp and/or Xendesktop $500
Citrix is in the process of phasing out the free Citrix Secure Gateway to be replaced with the Netscaler gateway. In about two hours Citrix Nerds can deploy a Netscaler gateway in your environment and configure it to work with either Web Interface 5.4 or Storefront 3.x and your XenApp and/or XenDesktop environment. If you don't have it yet, we'll log in to the Citrix portal to download an 11.x Virtual Appliance, deploy it on your hypervisor (VMware, XenServer or Hyper-V) and configure the necessary network settings. In advance of a Citrix Nerds engineer performing the work, please have three LAN IP Addresses reserved, a Public DNS entry for something like citrix.mycorp.com and minimally TCP port 443 open in the firewall and NAT'd to one of the Internal LAN IP's. We'll go ahead and purchase an SSL certificate for your FQDN good for 3 years and install it on your Netscaler. If you have an existing physical Netscaler appliance running an older version of the firmware that still requires Java, the first thing we'll do is upgrade it to the 11.x firmware using a pretty awesome command line. We'll set up the basic configuration of your Netscaler to work with either Web Interface 5.4 or Storefront 3.x along with support for iPhone and iPad mobile devices. Want to do away with having to install Citrix Receiver clients on users machines? Storefront and Netscaler support a clientless HTML5 Citrix Receiver eliminating the need to install client software. Let a professional that works with Netscaler's all the time do the work for you, so it's done right the first time and there's no guessing involved.

iPad Access to Citrix XenApp / XenDesktop $250
In about an hour Citrix Nerds can provide iPad access to your Citrix XenApp / XenDesktop infrastructure. The cost is $250 and includes an SSL certificate for your FQDN good for 3 years. You'll need to have TCP port 443 open on your firewall and forwarded to your Web Interface server, as well as public DNS resolution for the FQDN. We'll install and configure Citrix Secure Gateway 3.3 and re-configure Web Interface 5.4 to work with the gateway. On your iPad you'll need to download and install the Citrix receiver from the App Store. We'll use one of our iPad's to test with first and then walk you through the setup process on your device.

Premium Support Contract
The Citrix Nerds Premium Support contract costs $4995 annually and includes 25 hours of labor, with a 4 hour service level agreement (SLA) and 24x7 support. Additional labor is billed at a discounted rate of $125 per hour. Contracted clients are provided with a private extension on the standard 800 support number that will route their call to a premium support engineer. This contract is available for organizations that require a contracted/guaranteed service level agreement.

Enterprise Support Contract
The Citrix Nerds Enterprise Support contract costs $24,995 annually or $2000 monthly with a one year commitment after a $995 startup cost and includes 100 hours of labor, with a 2 hour Rapid Response service level agreement (SLA) and 24x7 support. Reasonably priced at a cost of under $70 per day. Unlike typical break/fix support contracts, this contract also includes design and build services so you can add additional infrastructure or create new/upgraded infrastructure. Additional labor is billed monthly at a discounted rate of $150 per hour. Contracted clients are provided with a private extension on a special 800 support number that will route their call to an enterprise class level support engineer. This contract is available for organizations that require a contracted/guaranteed service level agreement and want the highest reliability possible. Enterprise customers receive a complimentary annual technology review and briefing targeted at senior engineers and managers, highlighting industry trends for the adoption and implementation of new technology best suited to their business requirements. Supported Products are Citrix XenDesktop / XenApp 7.x, Netscaler, Storefront, Provisioning Server (PVS), Machine Creation Services (MCS), VDI with Windows 7, 8 & 10, Server Hosted VDI on Windows 2008 R2 & 2012 R2, License Server, XenDesktop Director, EdgeSight. Legacy support for XenApp 6.5, 6.0, 5.0, Presentation Server 4.5, 4.0, 3.0, Metaframe XP, Web Interface 5.4, Citrix Secure Gateway (CSG & CAG) and Citrix XenApp Fundamentals running on Windows Server 2003 R2 and Windows Server 2008 R2. This contract is available at a discount for resale to IT services firms that want market it to their customers as a service they offer.

IT Services Firm Subscription
The Citrix Nerds IT Services Firm annual subscription service costs $500 and is designed for Information Technology services firms that want to have discounted flat rate billing 24 hours a day, nights, weekends and holidays to supplement their in-house Citrix skills without paying for a fulltime Citrix expert.

Healthcare Premium Support Contract
The Citrix Nerds Healthcare Premium Support contract costs $7995 annually and includes 25 hours of labor, with a 2 hour Rapid Response service level agreement (SLA) and 24x7 support. Additional labor is billed at a discounted rate of $125 per hour. Contracted clients are provided with a private extension on the standard 800 support number that will route their call to a premium support engineer specializing in healthcare. This contract is available for healthcare organizations that require a contracted/guaranteed service level agreement and want the added touch of working with someone with a healthcare background and familiar with HIPAA requirements.

Education K12 Premium Support Contract
The Citrix Nerds Education K12 Premium Support contract costs $4995 annually and includes 25 hours of labor, with a 4 hour service level agreement (SLA) and 24x7 support. Additional labor is billed at a discounted rate of $125 per hour. Contracted clients are provided with a private extension on the standard 800 support number that will route their call to a premium support engineer specializing in K12 education. This contract is available for K12 educational organizations that require a contracted/guaranteed service level agreement and prefer working with someone with an understanding of K12 specific requirements.

Professional User Contract
The Citrix Nerds Pro Contract is an annual subscription service costs $500 and is designed for Information Technology departments that want to have discounted flat rate billing 24 hours a day, nights, weekends and holidays to supplement their in-house Citrix skills without paying for a fulltime Citrix expert.

Recent Projects
Affordably priced professional services...

Hospital upgrade from XenApp 6.5 to 7.11
For the last three years EPIC Hyperspace ran flawlessly on a Citrix XenApp 6.5 server farm, yet it was time to upgrade the infrastructure to the most current version. The core infrastructure would be based on XenApp 7.11 with two delivery controllers running on Windows 2012 R2, two load balanced Storefront 3.7 servers and two Provisioning Servers. The basic build of the environment was easy and straight forward, except there were 200 policies in XenApp that needed to be transferred to the new environment. Doing so by hand would take a very long time and might cause errors because of typo's. A PowerShell script was written to export the policy settings from XenApp and another script was used to import them in to the new environment. They worked perfectly! A master server was built with all the required applications and stored on PVS. XenDesktop ties in beautifully with VMware and PVS ties in beautifully with the XenDesktop controller making the process of spinning up as many machines as you want simple. For disaster recovery and business continuity purposes an independant site was built at an offsite location which is a duplicate build of the main production site.
Labor: 100 hours

Bank upgrade for 75 branch locations with 10 second logon time
Slow logons was initially why this banking customer wanted to redesign their Citrix environment and in the process decided to upgrade to the most current version of XenApp. Logon times were taking 60-90 seconds and tellers hated using Citrix. Some tools were deployed to figure out why and once the problems were corrected, tellers could logon and launch the banking application in 10 seconds. For regulatory purposes each branch was assigned a pool of servers, yet the IP based access filter which existed in XenApp 6.5 no longer existed in 7.9 and a very sophisticated PowerShell script had to be written to customize the configuration for Delivery Groups.
Labor: 250 hours

Accounting firm implements Citrix to grow business
An accounting firm with very promininent customers was struggling to keep up with the workload and CPA's were getting burned out working long hours. Citrix techology was implemented to help grow their business by hiring dozens of CPA's to work from a newly established Midwest office where labor rates and housing costs were much more affordable versus major cities. Due to the prestige of this firm and their reputation, they didn't want to use an offshore service where English wasn't the native spoken language. Revenue has increased dramatically and so has profitablity. XenApp 7.9 with an entire suite of accounting applications hosted on Windows Server 2012 R2 VM's was the initial build, which has recently been upgraded to 7.11. Cisco B200 blade servers with lots of RAM and CPU's attached to plenty of fast disk storage run VMware and Machine Creation Services (MCS) is used for image management. Dual Netscaler's running the 11.1 firmware are in a high availability (HA) configuration on a 100mbps fiber connection at their main office building in a major city. With easy access to client information from the office, home and mobile devices being more responsive to customer inquires makes their VIP customers feel especially well taken care of.
Labor: 50 hours

School District 1000 Student Google Chrome Thin Clients
Design, build and support Citrix XenApp 6.5 environment for 1000 student school district. Cisco UCS hardware running VMware 5.5, Citrix XenApp 6.5 running on Windows 2008 R2 delivered via PVS to Thin client devices using Published Google Chrome application for K-12 day to day activities and State testing. Remote work except for one week onsite labor to install servers in racks and do initial VMware installation plus train IT staff in how to configure Thin Client devices for future deployment to classrooms and labs. Created large database containing MAC addresses of all thin client devices and their locations for application delivery management purposes. Customer had originally been sold Windows 7 Desktop's from other vendor but XenApp 6.5 was used on Windows 2008 R2 because of substantial savings in hardware resources, such as disk, vCPU and RAM. XenApp 6.5 being a server based VDI solution can economically deliver Citrix resources using less than 30% of hardware versus Windows 7 desktop operating system.
Labor: 500 hours

Major Insurance company 500 user call center
Contracted to upgrade legacy Citrix Presentation Server 4.5 Windows 2003 R2 x86 32bit environment running Facets application from Trizetto to x64 bit running on Windows 2008 R2 with XenApp 6.5. Large project that'd already been one year behind schedule when we came onboard due to in house IT staff not being able to assign a dedicated resource to it. First two months were spent figuring out how their current production environment was built using severly outdated documentation. Weekly status meetings were held with IT department mangers and directors as design strategy was developed over 6 week timeframe. Master application server image was built and extensively tested with key users from existing call center. Additional hardware resources were purchased, deployed and prepped for OS installation. Plans to use an offshore call center in the Philippines were scrapped after cost benefits analysis concluded a US based call center would be more economically viable and provide better customer service. Two call centers with 250 employees each were opened, with one being in Nevada and the other being in Missouri. Additional MPLS data circuits with 10mbps each were added to connect call centers to main company datacenter. Printing was extensively tested as main printer has over a dozen paper trays with different letterhead for various types of customer response mailings. Training for the new version of Facets was conducted by internal application staff educators. Major advances in application includes using CallerID to pull up customer information before agent comes online to assist customer. Budget had been set for $1 million for entire project and upper management saw this as a major success by only going over by $20,000.
Labor: 1000 hours

Online retail business supply chain optimization
Business was booming and it was time to upgrade product supply system and to improve efficiency. Online orders were coming in by the hundreds every day and the manual approach of cutting and pasting from an order confirmation email to the accounting system was really slowing things down and inventory wasn't always accurate. Realtime XML interface was built to get online web orders in the accounting system without using a manual process and packing slips were printed at one of two warehouses using geographical shipping location proximity so deliveries arrive next day or 2nd day in most instances using regular ground shipping services in same delivery zone or one close by. The remote sales team travels the country and visits stores that sell these products and uses Citrix to manage orders and track shipments. Components used for this build are Windows 7 desktops delivered via XenDesktop 7.11 (previously 7.8) to sales team and management laptops, shipping department PC's and home computers. Machine Creation Services (MCS) is used to manage desktop image versions and accounting application access to database. Netscaler VPX is configured with Full SHA256 SSL and Poodle and TLS vulnerabilities are turned off so A- rating is given using online SSL scanning tools. The customer wanted to use a local CoLocation provider which gave them a full rack with power and Internet for $600 monthly to house their servers. The customer is a Dell shop and wanted to use Dell hardware, so three R720 servers were spec'd out with 128gb RAM each, Dual CPU / Quad Core and connected to a 4TB SAN storage appliance. Microsoft Hyper-V was used as the hypervisor, Windows 2012 R2 for the XenDesktop Controller / Storefront Server and Windows 7 Enterprise VM's were configured with 50gb C: Drive, 2 vCPU's and 4gb RAM. 50 concurrent users are supported with this environment, with a minimum of two physical hosts running and the third being there for fault tolerance.
Labor: 10 hours

EU Headquarters XenApp 6.5 single Server
This customer wanted a very economical Citrix set up for their European Headquarters office. Netherlands based WorldStream provided a VMware ESXi 6.0 host for €30/monthly with 16gb RAM and 500gb disk storage on a Dell PowerEdge T110. Microsoft Windows 2008 R2 server license cost $700, 10 RDS CAL's cost $1100, 10 Citrix Advanced Licenses cost $2800, RapidSSL 2 year SSL certficate $30 and labor $300 - Total cost $4930. Software: XenApp 6.5, R07 Rollup Hotfix, SQL Express, Web Interface 5.4, CSG 3.3.3, Citrix Receiver 4.5. Windows server was installed as a single server in a workgroup. Approximate per user monthly cost over 2 year period of time is user $25. Math: $4930 divided by 10 users ($493) divided by 24 months ($20.54) plus $35 hosting divided by 10 users ($3.50) is $24.01. Access from Windows based laptops, Macbooks, iPhone, iPad and Android devices. This configuration doesn't necessarily need to be used for EU users as it can be used just as well by users in North America.
Scale up by adding a second VMware ESXi 6.0 host for €30/monthly with 16gb RAM and 500gb disk storage on a Dell PowerEdge T110 to incorporate an Active Directory domain controller ($700 Microsoft license), Netscaler Access Gateway ($1000 Citrix license) and Storefront server ($30 SSL Certificate), plus $250 labor for $1980 more.
Labor: 2 hours