Professional Services
For a fixed project cost of $500 Citrix Nerds will assist you in building a XenApp 6.5 server farm running on Windows 2008 R2. You are responsible for pre-building vanilla Windows 2008 R2 servers using the software media from Microsoft which automatically incorporates Service Pack 1 and installing all Windows Updates. For the build an engineer will assist you in obtaining a trail Citrix license good for 90 days. Microsoft Remote Desktop will function in a grace period for 120 days if you haven't got RDS CAL's available yet. An experienced engineer with several hundred XenApp 6.5 builds will take care of the rest.

Scope of work

• The engineer will work with the client via GoToMeeting to establish Remote Desktop connection to server infrastructure required for the Citrix XenApp 6.5 build.
• The client will be responsible for providing appropriate local administrator or domain administrator level access to required servers, meaning entering credentials but not giving them to the engineer.
• If the client has an existing SQL server and the client requests the Citrix database be stored on this, then the engineer will create a database called XenApp65 and create a user with SQL authentication and DBO permissions.
• If the client does not have an existing SQL server and the client requests the Citrix database be stored on a SQL Express database, then the engineer will install SQL Express from the XenApp 6.5 media, enable TCP/IP access, install SQL Management console, create a database called XenApp65 and create a user with SQL authentication and DBO permissions.
• The engineer will work with the client to download the latest Citrix license server software from the MyCitrix portal and install it on a designated server.
• The engineer will work with the client to download the appropriate Citrix licenses from the MyCitrix portal and install them on the license server.
• Using locally available XenApp 6.5 media the engineer will install the necessary pre-requisites, enable Remote Desktop services and install XenApp 6.5 creating the first server in the Citrix Farm.
• The engineer will work with the client to configure XenApp 6.5 based on the type of Citrix licenses the client has.
• The engineer will add additional administrators to the Citrix Farm and publish an initial test application like Notepad.
• The engineer will install the Citrix Web Interface from the XenApp 6.5 media on a designated server and configure XenApp web interface and PNAgent Services.
• The engineer will confirm that the test application sucessfully launches and that QFARM /LOAD settings are appropriate.
• The engineer will download and install the R07 Rollup hotfix on the server, HDX Flash Server Component upgrade and create a Seamless Flags registry entry.
• As an included bonus, the engineer will build a second Citrix XenApp 6.5 server if the client so requests.
• Any additional servers that the client would like built during this build process will cost $100 each.
• If access from the public Internet is required by the client and TCP ports 80 and 443 are open on the firewall, then the engineer will install the free Citrix Secure Gateway and configure it to work with an approved SSL Certificate Authority. Citrix Nerds regularly uses Rapid SSL for iPad / iPhone access and Thawte SSL 123 for Android / iPad / iPhone access.
• The engineer will work with the client to generate a Certificate Request and submit it to a Certificate provider.
• The client will be responsible for purchasing an SSL certificate.
• The client will need to have access to the domain authorization email to approve the certificate request.
• The client will be responsible for having a public DNS record for the SSL certificate, something like citrix.mycompany.com resolving to an IP which points to the Citrix Secure Gateway and the Web Interface server.
• If the client would like to use a Citrix Netscaler VPX version 11.x for authentication then there will be an additional labor cost of $250.
• The engineer will configure the Citrix Web Interface and Citrix Secure Gateway or Netscaler to work on the public Internet and internal Local Area Network.
• The engineer will configure the Citrix Web Interface to pull Citrix clients from the client webserver and not redirect to the Citrix website.
• If the client would like to use the Citrix StoreFront with the Netscaler Access Gateway VPX to support Follow-Me Apps then there will be an additional labor cost of $250.
• The engineer will create an appropriate load balancer for the Citrix Farm as well as create a standard default printer policy.
• The engineer will show the client how to publish an additional application using the Citrix management console.
• The engineer will create a Remote Desktop license server, install Remote Desktop licenses and configure each Windows 2008 R2 server appropriately. If the client does not have Remote Desktop CAL's available, then the engineer will install the Remote Desktop License server and show the client how to install CAL's and configure servers later.
• The engineer will give the client any passwords specifically used during the build process and any non-default settings.
• The client will be responsible for having properly functioning server hardware that is not over utilized.
• Generally the entire build process takes around 4 hours and the engineer expects the client to be available to supervise the work performed.
• The majority of the XenApp 6.5 builds performed today are on virtual servers and it is strongly recommended to perform a snapshot after the build is completed and good.
• Labor is generally scheduled in advance and is performed during standard business hours. Additional costs may be charged if labor is performed during non-standard business hours.
• In rare instances the engineer may need to reschedule the build process if an emergency situation occurs that calls the engineer away.