Law Firm Premium Enhanced Citrix Nerds Support Contract ProLaw Cloud Hosting & Remote Access for Law Firms! The Citrix Nerds Law Firm Premium Enhanced Support contract costs $17,995 annually and includes 50 hours of labor, with a 2 hour Rapid Response service level agreement (SLA) and 24x7 support. Additional labor is billed at a discounted rate of $150 per hour. Enhanced services include assistance with the installation of ProLaw to a cloud based sytem or migration from an existing in-house ProLaw system to one that's remotely accessible. Applications such as Sage Timeslips and others commonly used by law firms are also supported. Additionally, you can also connect directly to your desktop remotely using Citrix XenDesktop. Keeping track of billable hours and having all client related items in a single and easily accessible location, whether in the office or out of the office let's your staff focus on profitablity for the firm. Enabling your staff to work remotely can be an advantage during crunch time and get nessessary work preparation done from the convenience of home. Offices with 10-50 users can benefit greatly with this reasonably priced enchanced support contract. Contracted clients are provided with a private extension on the standard 800 support number that will route their call to a premium support engineer specializing in legal services. This contract is available for law firms that require a contracted/guaranteed service level agreement and want the added touch of working with someone with a legal applications background and familiar with their special requirements. Please fax completed and signed contract to 800-723-0078. Payment may be made via check on NET 30 terms with an approved purchase order. ProLaw Cloud Hosted Project Summary for Law Firm Click the above link to view a recent customer work example. This AGREEMENT made effective as of _____________ between Citrix Nerds and ____________________________. NOW, THEREFORE, in consideration of the mutual covenants and agreements contained herein, Citrix Nerds and ____________________________ (client) agree as follows: 1.   Citrix Nerds shall provide client with 24X7 Citrix support services remotely (ie. telephone, email, text messaging, VPN, Terminal services, IP-KVM, GoToMeeting, etc) to assist client staff with resolving Citrix issues; 2.   Support services shall include Citrix XenApp / XenDesktop and associated products utilized by client (ie. XenApp, XenDesktop, License Server, IMA Datastore, Web Interface, Program Neighborhood Agent, Storefront, Netscaler, Citrix Secure Gateway, Provisioning Server) running on Windows 2008 R2, Windows 2012 and Windows 2012 R2 server environments; 3.   Rapid Response Service Level Agreement (SLA) shall be a maximum of 2 hours (this is the longest it will take for an engineer to respond to a service request); 4.   Client staff shall be provided with a private extension on the standard 800 support number that will route their call to a premium support engineer specializing in law firms; 5.  Citrix Nerds shall provide client staff with an additional toll free and non-toll free phone number using different phone carriers from the standard 800 support number incase of phone company problems; 6.   In the event that client experiences a mission critical outage and the only Citrix Nerds engineer available is working remotely or onsite with another client with a less severe issue as determined by the engineer, then the engineer shall cease working with the other client until client's issue is either resolved or in a state of being resolved; 7.   Client staff shall grant Citrix Nerds engineers supervised administrator level access to servers in client's environment; 8.   Citrix Nerds shall advise client staff of recommended best practices for Business Continuity Planning (BCP) and Disaster Recovery, including application of appropriate software updates; 9.   Citrix Nerds shall advise client staff of performance issues that may require onsite assistance (ie. Hard disk failure); 10.   Client staff shall replace defective hardware; 11.  Citrix Nerds shall document all service requests and corrective measures taken, including if requested a GoToMeeting video of the support call; 12.  Citrix Nerds shall only respond to service requests made by authorized client Information Services staff (client end users may not contact Citrix Nerds directly); 13.  In addition to break / fix services, enhanced contract features include assistance with installation of legal / law firm applications to a cloud based sytem or migration from an existing in-house ProLaw system or other applications to one that's remotely accessible. TERM OF AGREEMENT This agreement shall be in effect for a period of one year. RATE Citrix Nerds Law Firm Premium Enhanced Support contract costs $17,995 and includes 50 hours of labor per year, with additional labor billed monthly at a discounted rate of $150 per hour. Unused time cannot be applied to a new support contract or renewal and shall expire one year from contract inception date. Signed: Signed: Printed Name / Title: Printed Name / Title: Citrix Nerds